5/6/2023 0 Comments Google earth parcel viewer![]() ![]() Regarding hotel themes, guests were dissatisfied with green practices, booking, check-in, and other aspects of attribution. To exemplify, the majority of guests were found to be satisfied with their attributed qualities. Accordingly, the study revealed ten key themes, namely “hotel”, “room”, “food”, “location”, “staff”, “stay”, “service”, “recommend”, “value”, and “experience”. Consequentially, the study unveiled key themes and concepts relevant to guests’ satisfaction with nine Norwegian green hotels and attributed qualities. Scholars conducted descriptive analysis on guest ratings, machine-learning integrated content analysis to map harmonious and divergent qualities of venue-specific green hotel experiences, and explored users’ community profiles to enrich and reveal further similarities with guest demographics. Accordingly, these experiences are represented with 1575 guests’ venue-specific generated contents (UGC) found within designated hotel pages of TripAdvisor. Hence, the study deploys mix-methods to aid in depicting guest preferences and perspectives on Norwegian green hotels. The study aims to contribute to tourism literature and the Norwegian hospitality industry by integrating and mapping guests’ green hotel experiences. ![]()
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