![]() ![]() ![]() The Send a survey when an order is fulfilled in Dynamics 365 Power Automate flow is created automatically when you create a project from this template. Product sentiment: A sentiment metric that helps you to identify customer sentiment. ![]() Net Promoter Score: An NPS metric that helps you to measure customer loyalty. It consists of a preconfigured email template and the following satisfaction metrics: Order delivery: This template includes questions to collect timely feedback after an order is delivered. It also consists of a preconfigured email template and the following satisfaction metrics:Ĭustomer sentiment: A sentiment metric that helps you to identify customer sentiment.Ĭustomer satisfaction: A satisfaction metric that helps you to measure the level of customer satisfaction. Periodic customer feedback: This template is based on Forrester Research customer experience best practices and includes questions to collect customer sentiment at regular intervals. Each project template includes survey questions, preconfigured satisfaction metrics, email templates, and Power Automate flows for Dynamics 365 business applications. You can create a project by using a ready-to-use template or by using a blank template to create the project from scratch.ĭynamics 365 Customer Voice offers ready-to-use survey feedback project templates. You can create, distribute, and analyze a survey by creating a project. A project is a container that consists of surveys, satisfaction metrics, email templates, Power Automate flows, and reports. ![]()
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